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Are You Delivering Value to Your Customer? |
You may say that the “Customer is King”, but do you really deliver on that proposition? According
to an extensive survey by Rath & Strong, a management consulting firm based in Lexington, MA,
most companies do not live by their “customer is king” credo. Creating customer value requires a flexible systems approach that deals with the total efforts, processes and people of the entire organization. Every organizational element must be efficiently aligned and effectively attuned as one system focused on delivering customer value.
Download the complete article: Is Your Company Positioned to Deliver Customer Value.pdf
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Strategic Thinking News |
Tuesday, 08 January 2008
You may say that the “Customer is King”, but do you really deliver on that proposition? According
to an extensive survey by Rath & Strong, a management consulting firm based in Lexington, MA,
most companies do not live by their “customer is king” credo. Creating customer value requires a flexible systems approach that deals with the total efforts, processes and people of the entire organization. Every organizational element must be efficiently aligned and effectively attuned as one system focused on delivering customer value.
Download the complete article: Is Your Company Positioned to Deliver Customer Value.pdf
Read more... |
Tuesday, 08 January 2008
Everyone knows the importance of having a strategic plan for their business. But how many of us have
created a strategic LIFE plan for ourselves and our families? More than a financial plan for retirement, it’s a guide for achieving your future desired lifestyle. Do you want to travel? Sit on the beach and contemplate the universe? Run a part time business? Start your planning today so you'll be prepared when the time is right!
Download the free article for the full story: Strategic Life Plan article.pdf
Read more... |
Wednesday, 19 September 2007
Have you ever ridden in a helicopter? Every few meters your horizons widen, expand and grow as you gain altitude and race skyward. Even if you haven't flown in one, you've probably been to the top of a skyscraper or gone up in a ski lift, and seen how the world seems stretched out like a map before you, with fields and streets and parks all reduced to representative symbols squeezed into the tapestry laid out below.
Read more... |
Wednesday, 19 September 2007
In the Industrial Age, public and private enterprises built their future by incremental expansion of present technology, assumptions, and day-to-day operations. In today's global information age, this strategy of merely building on the present no longer works. Worldwide markets and instant global communications are now multiplying all our opportunities.
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